Shipping policy

Shipping Policy

Thank you for shopping with AfayiCommerce. This Shipping Policy explains how and when we process, ship, and deliver your order. By placing an order with us, you agree to the terms below.

1. Processing Time

All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays. During new collection launches, promotions, or peak seasons, processing may take slightly longer, and we appreciate your patience.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout before you complete your purchase. Estimated delivery time for domestic orders is 3–5 business days after your order has been processed. Delivery estimates are provided by our carriers and are not guaranteed, as transit times can be affected by weather, carrier delays, and other factors outside our control.

3. Where We Ship

At this time, AfayiCommerce ships within the United States only. We're working on expanding to international shipping — check back soon, or contact us at afayicommerce@gmail.com with questions.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). Tracking information typically becomes active within 24 hours. If your tracking number is not updating after 48 hours, please contact us and we'll look into it for you.

5. Damages

AfayiCommerce is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim, and reach out to us at afayicommerce@gmail.com with your order number and photos of the damaged item and packaging. Please save all packaging materials and damaged goods before filing a claim.

6. Lost or Delayed Packages

If your tracking shows your package as delivered but you have not received it, please first check with household members, neighbors, and your building's mail area, then contact the carrier directly. If a package is significantly delayed or appears lost in transit, contact us at afayicommerce@gmail.com and we will work with the carrier to help locate it. Please note that resolution timelines depend on the carrier's investigation process.

7. Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate at checkout. AfayiCommerce is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, you may be responsible for reshipping costs. If you notice a mistake, contact us immediately at afayicommerce@gmail.com — we can only correct an address before the order has shipped.

8. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at afayicommerce@gmail.com or through our contact page. We're happy to help.